DAMAGES, DEFECTIVES and SHORTAGES

Please inspect your order carefully when it arrives and count all pieces before you signed for it. If the package appears slightly damage, please write on bill of lading “Package Damage”. Refuse the package if the package appears torn, dented, crushed or cut. Contact us immediately at support@800iShop.com or call 949-800-7991 so we can expect the return and to get a replacement out to you as soon as possible.

Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a package without damaging the package itself. If such a situation occurs it is important to contact us immediately. Please do not file a claim with the freight company yourself, if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the package that the damaged merchandise arrived in. Take at least two clear digital pictures and e-mailed to our customer service department immediately at support@800iShop.com

You must open all received boxes and inspect products for concealed damage within 7 calendar days (5 business days) of delivery and 800iShop must be notified at that time. After this time frame claims may not be honored.

Please notify us immediately if you have received incorrect, shortage or defective merchandise. If replacement parts can be ship we will ship it to you at no charge. We must be notified within 7 calendar days upon receipt.